Last Updated: 11-Dec-2025

Thank you for shopping with [Website Name]. We aim to provide high-quality products and a smooth shopping experience. This Return and Refund Policy explains how returns, exchanges, and refunds are handled when you purchase from [Website URL].

We accept returns only under specific conditions. If you receive a damaged, defective, or incorrect product, you must notify us within [X days] of delivery by contacting us at [Email ID] with your order details and supporting photos or videos. Once your request is reviewed, we will inform you whether the item qualifies for a return or replacement. Items returned without prior approval will not be accepted.

Products must be unused, in their original condition, and returned with all tags, labels, accessories, and original packaging. Items that show signs of use, wear, or damage caused by the customer are not eligible for return or refund. Certain categories such as personal care products, perishable goods, customized items, digital downloads, or hygiene-related products may not be eligible for return due to safety and quality reasons.

If your return is approved, you may be eligible for a refund, replacement, or store credit depending on the situation. Refunds will be processed to the original payment method within [X days] after we receive and inspect the returned item. Shipping fees, COD charges, and convenience fees are generally non-refundable unless the return is due to an error on our part.

In some cases, the customer may be responsible for shipping the product back to us. We will provide instructions on packaging, courier options, and any applicable return charges. We are not responsible for products damaged or lost in return transit.

Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not permitted, but you may request a return after delivery subject to this policy. We reserve the right to refuse returns from customers with a history of excessive or suspicious return activity.

If you have any questions or need assistance regarding returns or refunds, please contact us at [Email ID] or visit [Website URL]. Our team will be happy to help you.